lly cNetwork Discrepancies - 731
A Network Discrepancy is an issue that has occurred on-air.
The Network Discrepancy module is used to:
- Document on-air issues in detail.
- Inform or alert the right people.
- Analyze individual or multiple discrepancies to see trends.
- Coordinate resolutions.
See Production Discrepancies for reporting off-air issues.
*See form tooltips for additional information.
# | Step | Note |
---|---|---|
1 |
Open Manage Discrepancies or My Discrepancies. |
|
2 |
Select New Discrepancy. |
|
3 |
Select a Service Center. |
|
4 |
Select a Start and End Date. |
Duration will be automatically calculated based on the selected dates. |
5 |
Optional: Manually enter the Duration of the discrepancy. |
Manually entering the duration will update the End Date to the difference between the Start Date and the duration of the discrepancy. |
6 |
Select an Impact and Impairment. |
|
7 |
Enter a Description. |
|
8 |
Optional: Enter information for Media, Distribution, and Responsibility. |
|
9 |
Select Channels or Groups. |
See instructions: Managing Discrepancy Channels and Managing Network Feed Groups. |
10 |
Optional: Save Draft. |
|
11 |
Select Submit. |
|
# | Step | Note |
---|---|---|
1 |
Open Discrepancy Details from Manage Discrepancies. |
|
2 |
Select the Service tab. |
|
3 |
Select New Service Request. |
New Service Request form opens and is populated with Discrepancy information. |
4 |
Enter a Title. |
|
5 |
Optional: Enter appropriate info from Priority to Type. |
|
6 |
Optional: Review and edit the Comment. |
|
7 |
Select Submit or Assign Now. |
|
# | Step | Note |
---|---|---|
1 |
Open Service Center Details from Discrepancy Details. |
|
2 |
Select the Network Feeds tab. |
|
3 |
Select Add Network Feeds. |
|
4 |
Drag a Channel / Network Feed from the Network Feeds tab to the Predefined Service Center Network Feeds tab. |
|
5 |
Select Return. |
Selected Channels will appear in the Network Feeds tab. |
6 |
Select Save from Service Center Details. |
|
7 |
Refresh the Channels tab. |
|
# | Step | Note |
---|---|---|
1 |
Open Manage Network Feed Groups. |
|
2 |
Select New Network Feed Group. |
|
3 |
Enter a Name. |
|
4 |
Select Channels. |
|
5 |
Select Save. |
|