VimBiz Broadcast Enterprise Asset Management ServiceService

VimBiz Broadcast Enterprise Asset Management Service
VimBiz Broadcast Enterprise Asset Management Service Sub-Modules
VimBiz Broadcast Enterprise Asset Management Help Desk Help Desk
VimBiz Broadcast Enterprise Asset Management Change Management Change Management
VimBiz Broadcast Enterprise Asset Management Shift Logs Shift Logs
VimBiz Broadcast Enterprise Asset Management Preventive Maintenance Preventive Maintenance
VimBiz Broadcast Enterprise Asset Management Service Agreements Service Agreements
Like the Catalog module, the Service area in VimBiz is at the core of integration between various functional areas within the solution. Service houses Engineering service shops, but it’s also home to IT Help Desk, Shifts & Shift Logs, Preventive Maintenance, and Service Agreements. Service ties together the Catalog, Assets, Purchasing, Stockrooms, Rentals, Discrepancies, E-Documents, Scheduling, Human Resources (Employees), Customers (CRM), and Projects modules. Service is about trouble tickets and work orders, but in a broader sense it’s where Service Requests are managed. It’s where IT handles Incident Reports and Change Management. It’s where engineers execute Preventive Maintenance Inspections (PMIs). Service is everywhere…and there are large communication and cost efficiencies provided by this module. More specifically, what else does it provide?
  • Service workflow visibility - a Heads-Up Display, dashboard gauges, a Service Coordinator epicenter, and various views enable instant visibility into what is being done, what needs to be done, and who is involved
  • Decision tools - know the Service Request statuses, know what needs attention, know the history, and know who has the right balance of workload and expertise to take ownership
  • Knowledgebase power - service processes automatically build a rich and valuable knowledgebase at both the product (model) and asset levels
  • Requester efficiency - submitting Service Requests is easier, quicker, and richer than regular e-mail, and progress is much more visible
  • Notification flexibility - easily configure who gets what notifications under which circumstances so the right people are kept aware of what is going on
  • Engineer efficiency - predefined actions and powerful shortcuts for common activities such as asset swaps enable engineers to efficiently document their work and populate the knowledgebase
  • Inventory power - access parts in stock or initiate purchase requests to resolve Service Requests
  • Financial flexibility - associate service-related labor and parts costs to departments, cost centers, projects, customers, facilities, and more
  • Fix/send/retire visibility - Service Agreements, warranty information, and Do Not Service flags enable the right decisions to be made when things fail
  • Powerful reporting - see what is being requested, what is being performed, and gain transparency on fix-or-replace decisions by using reports that show best performers over time and Total Cost of Ownership related to the purchase, depreciation, parts, and labor associated with company assets

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